Processes Improvement and Support to ISO 9000:2000 within the Research Department

Direction Recherche (DR) 600 p.
Methodology Project outline Process Mapping Process Work-Out and Deployement Project auditing Quality Reviews and Project Make-Up
Results A Management System compliant with ISO 9001 requirements and endorsed by the top Management, deployed and formalized processes, running dashboards Project management and office automation processes which are operational and running Improvement projects initiated A transverse running continuous improvement process for all departments and programs A system that proved to rest on existing management structures A Quality Team who captured the management system