Catalogue of IT Services and Chargeback

Defining a Catalogue of IT Services and a Chargeback scheme for these services happens to be a good first step in your IT Governance. Regarding the 7 pillars of IT Governance, a proper Chargeback scheme contributes by :

Clarifying IT finance (pillar n°4) Introducing a Client/Provider Relationship (pillar n°7) Enhancing Transparency (pillar n°7)

Based on our experience in major industrial corporations, we designed a methodology for defining a Catalogue of Services and implementing a Chargeback scheme.